3.1. Booking Process

To make a booking, you must provide accurate and complete information, including full name, contact details, passport number (when required), and any special requirements.

3.2. Confirmation

Your booking is only confirmed when you receive a confirmation email from us and the initial or full payment has been processed as agreed. We reserve the right to decline any booking at our discretion.

3.3. Availability

Tour availability, especially for destinations like Machu Picchu, is subject to limited quotas established by the Peruvian government. We confirm actual availability only after verifying with our suppliers and relevant authorities.

4.1. Prices

All prices are quoted in US Dollars (USD) unless otherwise stated. Prices may change without prior notice, but we will honor the confirmed price on your booking.

4.2. Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• International bank transfer
• Cash payment (only at our office in Cusco)

4.3. Deposit and Final Payment

For bookings made more than 30 days in advance, we require a deposit of 30-50% of the total cost. The remaining balance must be paid at least 15 days before the tour start date. For last-minute bookings (less than 30 days), full payment is required.

4.4. Additional Costs

Unless otherwise specified, the following items are NOT included in the tour price:

• International flights
• Travel insurance
• Tips for guides and drivers
• Meals not specified in the itinerary
• Personal expenses
• Excess baggage charges

6.1. Documentation

It is your responsibility to ensure you have all necessary documentation (valid passport, visas, permits) to travel to Peru and participate in tours. We are not responsible if you are denied entry to the country or certain sites due to lack of documentation.

6.2. Health and Physical Condition

You must inform us of any medical conditions, allergies, or physical limitations that may affect your participation in the tour. Some tours require a moderate to high level of physical fitness. We are not responsible if you cannot complete a tour due to undisclosed physical limitations.

6.3. Conduct

You are expected to behave respectfully toward other participants, guides, local communities, and the environment. We reserve the right to exclude anyone from the tour if their behavior is inappropriate, dangerous, or disruptive to others, without right to refund.

6.4. Punctuality

You must arrive at the agreed time at meeting points. If you are late or miss the tour for personal reasons, there will be no refund.

7.1. Third-Party Services

We act as intermediaries when arranging accommodation, transportation, and other services provided by third parties. We are not responsible for actions, errors, omissions, or negligence of these providers.

7.2. Force Majeure

We are not responsible for cancellations or changes due to circumstances beyond our control, including:

• Natural disasters (earthquakes, floods, landslides)
• Extreme weather conditions
• Government closures of archaeological sites
• Strikes or civil unrest
• Public health emergencies
• Any other force majeure event

In such cases, we will attempt to offer reasonable alternatives, but we do not guarantee full refunds.

7.3. Travel Risks

Traveling to remote areas and participating in adventure activities carries inherent risks. By booking, you acknowledge and accept these risks. We do everything possible to minimize them, but we cannot guarantee your absolute safety.

7.4. Loss and Damage

We are not responsible for loss, theft, or damage to personal belongings during the tour. We recommend purchasing travel insurance that covers these incidents.